Sample Resume - Retail Manager

Lawrence Jamieson
735 Lacroix Street, Saint-Laurent, QC, H1S 2G8
Cel: (xxx) 459-1275

Employment Objective
Regional manager position in the retail services sector in which my 12+ years of value-added experience as a customer-service-focused team leader will be a valuable asset.

Key Strengths, Skills, and Abilities
  • Strong team builder and team leader in a customer service environment.
  • Excellent ability to communicate effectively with both customers and staff.
  • Proven ability to manage a complex business in a multi-tasking environment.
  • Highly organized, with superior problem-solving and analytical abilities.
  • Significant experience in successful recruiting, staffing, and training.
  • Fluently bilingual in both English and French (oral and written).

Management Experience

General Manager and Franchise Owner/Operator, Automan Inc., Montreal, QC (2005-2011)
Owned, operated, and managed two Automan franchises in the Montreal area. Performed as General Manager of both locations, responsible for all aspects of business operations including: customer service, recruiting and staffing, marketing and promotion, technical operations, and administration and finance. A consistent annual winner of Automan's Gold Level Award for excellence in management and operation of a franchise.

Area Operations Manager, Automan Inc., Montreal, Que., (2000-2004).
After a brief stint as a Store Manager in Ottawa, Ont. (1999-2000), was promoted to Area Operations Manager in the Montreal office of Automan Inc. During that period I oversaw all aspects of Automan Inc. franchise operations in the Montreal, Quebec City, and Toronto regions.

Building Manager, Branson Properties Group, Ottawa, Ontario, (1996-1998)
As resident manager, supervised the management, maintenance, and ongoing upkeep of 35 residential units and 3 commercial properties. The position required daily interaction with tenants, contractors, and trades people, often involving customer service issues and dispute resolution.

Education, Training, Awards
  • Outstanding Service Award, Automan Inc., Montreal, Que., (2007 and 2008).
  • Certified Management and Staff Trainer, Automan Inc., Train-the-Trainer Program (2004).
  • President's Award for Top Store, Automan Inc., Montreal, Que. (2002).
  • Recreation Leadership Program, Algonquin College, Ottawa, Ont. (2000-2001).

Personal Information
Married with no children. Community involvement includes coaching in a minor football league. Interests and activities are: computers, reading, hockey, hiking, and bicycling.

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