Letter of Complaint
A personal letter of complaint, or complaint letter, can be warranted in many different situations. If you have a grievance and you want some kind of action, a letter of complaint is the most effective way to achieve that. Recording your complaint formally in writing makes it very clear that you are serious about the situation, and is thefore more likely to elicit a serious response.
(print personal Letter of Complaint on standard stationery)
15-1505 Drummond St.
Montreal, QC, H3C 1L2
Oct. 15, 20xx
17-1505 Drummond St.
Montreal, QC, H3C 1L2
Further to my letter to you of Sept. 15/xx, tomorrow will make seven (7) weeks since your renovation project mishap caused significant water damage to the ceiling of my bathroom (i.e. Aug. 27/xx). As you know, most of the ceiling collapsed due to the excessive water build-up. As you are also aware, Units 11 and 13 were also damaged.
The only thing that has happened on this since my Sept. 15th letter, took place about ten days later when an Estimator for your insurance company inspected the damage to the various units.
The day after the mishap, you told me that since you had caused this problem you would be following-up promptly and would keep me posted on developments. It has now been 48 days since your actions caused this damage and my bathroom ceiling has still not been repaired, nor have I heard anything from you or anyone else about when repairs might be done.
I have recently had two sets of house guests visit me and I was not too pleased about having to apologize to them about the state of my bathroom. I expect more guests in a couple of weeks and I would really appreciate it if the repairs were done before their visit.
Frankly Jeremy, I am at a loss to understand why you have obviously made no efforts to expedite these repairs and to keep us informed of the situation. You seem to be acting as if this really didn't happen and that perhaps it will somehow go away. I'm afraid it will not go away until you attend to repairing the damage for which you are responsible.
At this point I would ask you to please show some respect and consideration for your neighbors who suffered these damages through no fault of their own, but due to your negligence.
Jeremy, on behalf of my fellow residents in this building I ask you to do the right thing and see to it that the necessary repairs get done post-haste.
cc: Evelyn Tracey
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