Introduction Letter -
Send To Customer List
Dear [Customer Name]:
I am very pleased to be able to introduce to you our new Customer Service Manager, David Callaghan. David joined the West End customer service team January 15, 20xx.
David is truly an exceptional find in this industry.
He brings with him an impressive and well-rounded 17-year record in the automotive maintenance, sales, and service industry. He spent the first five years as a maintenance mechanic, followed by eight years in vehicle sales, and he has worked as a customer service representative for the past four years. You won't find many people who know the business from all of the major aspects like David does.
In his previous position as a customer service representative, David won one National Award and one Regional Commendation for excellence in customer service.
In his new position, David will be pleased to look after all of your vehicle maintenance needs. A real people person, he looks forward to getting to know all of our customers, both old and new.
I urge you to give David a call at 238-4593 and book your next regular maintenance appointment with him. Tell him about this letter and he will apply a 10% discount to your next servicing appointment.
I'm sure you'll join me in welcoming David personally the next time you bring your vehicle in to West End for servicing.