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123 First Avenue, No. 5
Normal, KY, 35924

May 15, 2006

Freda Smithers
Director, Customer Services
Hi-Tek Industries
439 Business Park Rd.
Silicon City, KY, 35978


Dear Freda Smithers:

Please regard this as an application for the position of Customer Services Supervisor that was advertised in last Saturday’s Gazette.

Based on the requirements stated in the ad, I believe that I possess a unique mix of experience and skills that can definitely help your company in the critical customer service area. Experience, skills, and abilities that I can offer your company include:

  • Eight years of experience in the customer service field, five as a supervisor;

  • Above average communication and issues resolution abilities;

  • Ability to effectively supervise staff and manage an independent budget;

  • Ability to communicate with staff, and motivate them, to increase productivity;

  • Excellent grasp of the “one to one” customer relationship management principles;

  • Experience working effectively in a dynamic, multi-tasking environment.

The enclosed resume provides more details on the above, as well as on other experience, skills, and abilities that I possess.

When I read your advertisement I was immediately excited by the vision and mission of Hi-Tek Industries, and I knew right away that yours is the kind of company to which I would very much like to contribute.

I will call your office early next week to see when we can meet to discuss my qualifications and how I can help your company improve its customer service levels.

Sincerely,


Francis Wyatt

Encl.

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